Privacy Policy

MindScope Psychotherapy provides psychological therapy and related services. We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR, the Data Protection Act 2018, and relevant professional standards (including BABCP ethical guidelines).

Our website, www.mindscopepsychotherapy.com, is hosted on the Wix.com platform. Wix provides the online system we use to advertise our services and to manage secure initial contact via email. Your data may be stored through Wix’s data storage, databases, and general applications, all of which are held securely on servers protected by firewalls.

This website uses essential cookies to ensure safe, effective functionality and to enhance the visitor experience. Cookies are text files that collect standard internet log information and visitor behaviour data to help us understand how our site is used.

Our website may use two main types of cookies:

• Essential cookies – required for the site to function.

• Analytical cookies – used to understand website traffic and usage patterns.

You can control cookies through your browser settings.

The information we collect depends on your interaction with our services and may include:

• Identification details – name, address, phone number, email, date of birth.

• Financial information – payment card details (if applicable).

• Health information – physical and mental health history, GP details.

• Occupation – current work role (where relevant).

• Emergency contact – next of kin or nominated emergency contact details.

Certain information, such as details about your health, race, religion, or political views, is classified as “special category” data under UK GDPR. We only collect this when necessary for your care (e.g., to inform treatment planning) and with appropriate safeguards in place.

Directly from you – for example, when you:

• Register for services.

• Contact us via our website, email, phone, or social media.

• Provide information during an appointment.

• Complete feedback forms or participate in marketing activities.

From third parties – for example:

• Your GP or other healthcare professionals.

• Mental health providers.

• Health insurance providers or other referrers.

We process your data for lawful purposes including:

• Contract purposes – to arrange and deliver services you have booked.

• Legitimate interests – e.g., to inform you about relevant services (where this does not cause harm).

• Legal obligations – where required to comply with the law.

• Defending legal claims – to establish, exercise, or defend legal rights.

• With your consent – for any use not covered by the above grounds.

We may use your data to:

• Manage your appointments and send reminders.

• Inform your treatment planning and decisions about your care.

• Provide clinical supervision (with your data anonymised where possible).

• Gain feedback and improve services.

• Send you communications you have requested.

Therapy is confidential. Information is only shared where:

• You give explicit consent.

• There is a risk of serious harm to you or others.

• There is a legal requirement (e.g., safeguarding, court order).

Records are stored securely in electronic format for a minimum of 7 years in line with professional and insurance requirements, after which they are securely deleted.

Occasionally, a therapist may request to record sessions for supervision purposes to maintain professional standards. This will only be done with your explicit written consent, and you are under no obligation to agree.

We may send marketing information if:

• You have requested it.

• You have used our services and expressed interest in related services.

You can opt out at any time by contacting us or clicking “unsubscribe” in our emails.

You have the right to:

• Access – request a copy of your data.

• Rectification – correct inaccurate or incomplete data.

• Erasure – request deletion of your data (in certain circumstances).

• Restrict processing – request limits on how we use your data.

• Object – to certain types of processing.

• Data portability – request your data in a transferable format.

Requests should be sent to contact@mindscopepsychotherapy.com. We may need to verify your identity before responding.

More details: ICO – Your Data Matters.

​Website: www.ico.org.uk  

Helpline: 0303 123 1113

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Our website may contain links to other websites with their own privacy policies. We are not responsible for the privacy practices of other sites.

We use the following third-party platforms for service delivery:

• Wix – Privacy Policy

• Zoom – Privacy Policy

• Skype – Privacy Policy

• Microsoft – Privacy Policy

• Imatta - Privacy Policy

• Anonymind Platform – Privacy Policy

We regularly review and update this Privacy Policy to remain compliant with UK GDPR. Last reviewed: August 2025.

Email: contact@mindscopepsychotherapy.com

You have the right to raise concerns with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By using our website, you consent to this Privacy Policy of MindScope Psychotherapy and agree to its Terms and Conditions.